TransSIGHT applies a holistic perspective to Managed Services, giving our clients and customers the best possible tools, training, and expertise to support your goals and initiatives. We’ve got the people and systems to deliver what you need. No job is too big or too small, from taking on the tedious task of day-to-day performance monitoring and reporting to help desk calls to running 24×7 mission critical information centers.
TransSIGHT provides a complete portfolio of managed services to our clients. From highly complex fare collection services support to operating major metro region 511 systems, the TransSIGHT team can provide the services and support needed to successfully manage your on-premise or cloud hosted solution.
Our operations management team has decades of experience with transit agency back office support and management. Our team has supported state-of-the-art fare collection systems around the globe. This experience has provided us the knowledge and insight to build out a service catalog and playbook of best know methods for the operation, maintenance, management, and enhancement of back office processes and solutions.
TransSIGHT provides one-time and ongoing operations management consulting and support services. See our HOLO Card Service Manager Case Study for more information.
TransSIGHT’s team helps our customers offload system and software support requests from their internal and external resources so that they can stay focused on their day-to-day functions and new initiatives. With a dedicated customer success team using state-of-the-art tools we handle your user support needs and communication seamlessly. We offer tier-based support designed to meet different levels of service agreements. TransSIGHT’s expertise in providing a turnkey operations service management to our customers ensures the highest levels of quality and satisfaction.
In addition to providing service desk personnel and tools, we also provide processes and systems for determining and publishing performance metrics. We are experts in tracking, analyzing and
assembling KPIs into dashboards that communicate the right message and story. These dashboards enable our clients to make the best decisions and to gain buy-in from peers, board members, and the entire organization on accelerated timelines.
For any transit agency, the back office becomes the heart of the system. These systems become more important as the number and prevalence of account-based fare collection systems increases. High availability and processing performance are critical to providing the required customer experience. We bring decades of experience operating and maintaining mission critical, financial transaction processing systems globally,
specializing in fare payments. “Always On” is our mantra.
To ensure the system is “Always On” we focus on three key areas:
1. Ensure we have the right people in the right roles
2. Leverage the data to know what is happening and make informed decisions
3. Know the business, the client and their customers
To gain insights into the system performance we leverage TransSIGHT View, our business intelligence and reporting solution. Real-time
dashboards provide transparent views of key performance indicators. We take it further and perform predictive analysis so we can proactively avoid issues and reduce risk.
In addition to building our own solutions and operating and maintaining systems built by others, TransSIGHT provides supply chain and fleet management services for on-board devices, consumables, and other components necessary to run a modern fare collection solution.
TransSIGHT follows a practical framework for identifying, planning, delivering, and supporting IT systems and services. Our technical professionals will analyze your organization’s performance gaps, redundancies, inefficiencies and unintended information silos and recommend specific ways technology can make your business more competitive in the marketplace. The resultant technology roadmap will ensure accountability and drive IT strategy for your business.
TransSIGHT provides a broad spectrum of services, processes, competencies and tools to assure that our customers’ systems will perform the functions for which they was designed. TransSIGHT has expertise in managing the many components of O&M that are integral to fare collection. Competent
operational knowledge and regular preventative maintenance will extend the life of the system and ensure a seamless customer experience.
Our team has experience in managing the operations and maintenance of TVMs, Faregates, Retail Sales Terminals (RSTs), Customer Sales Terminals (CSTs), Mobile Inspection/Validation devices, and Paid Parking equipment. Equipment, spares and materials will be managed through our Spares and Materials Inventory Management systems and processes.
As part of our Fare Media Management services, we secure and track the stock levels and burn rates of “card stock” and other physical media and provide reporting and trending information to our clients to ensure that the sales channels always have appropriate access to inventory.
For our customers, we provide a variety of Customer Support solutions, depending on the type of engagement and solution deployed.
Our Customer Support offerings include a 365/7/24 dedicated email address and phone number for each client, a single point of contact for all high priority issues, a fully transparent issue ticketing and reporting solution, and monthly reviews of support issues reported, their resolutions, and any trends that can be identified as an area of improvement or change.
In addition to support, we offer extensive training on our deployed solutions that is targeted at specific audiences/user groups. This holistic approach allows us to provide tailored solutions to meet the needs of our diverse customer base.
TransSIGHT provides to our customers a comprehensive set of Financial Support Services to our clients and customers. We offer PCI-compliant payment solutions, reconciliation reports, sales channel dashboards and visualizations, local currency and conversion support, and integration with enterprise accounting software packages.
In additions to operations and system management, TransSIGHT provides a wide variety of professional services to our clients and customers.
We offer PMO set up and operations services, business process mapping and re-engineering, project and program management, requirements gathering, stakeholder engagement and management, technical support, vendor management, procurement support, and any other services needed to make your implementation a success.